Email Setup Instructions for iPhone/iPad

How to setup eMail on an iPhone, iPad, or iPod Touch

Introduction: This article will show you how to configure your iPhone, iPad or iPod Touch with your email account(s) using the POP or IMAP protocol. The following tutorial is provided as a courtesy to our customers to help you configure your iPhone software to work with our hosting solutions. 

Before you start, you'll need the following: 
  1. Host Name: mail.yourdomain.com (Replace yourdomain.com with your domain name.)
  2. User Name: email@yourdomain.com (Replace email@yourdomain.com with your email address.)
  3. Password: Your Email Password

 
1. Click the Settings icon.

2. Next - tap Mail.

Mail for iPhone
 
3. Click into the Accounts section - then tap Add Account.


 
4. Under the Add Accounts panel - choose Other.

  Add eMail Account on an iPhone

5. Select Add Mail Account under the Mail section.
 
 
6. Enter your name, email address, password, and modify the description of the email account, if desired. Then tap Next.
 

Make sure to enter your information and do not leave any fields empty.

The iPhone indicates these fields under the Outgoing Mail Server settings are optional, however they are all required in order for email services to function properly with our email server. For the username, please enter your entire e-mail address (email@yourdomain.com) and be sure to include the password for your account in the space provided that are labeled "Optional." 

  Email SMTP Server Configuration for iPhone
 
7. Once you have entered your domain account details, your fields should look similar to this:
 
SMTP Configuration for New iPhone Email Account

Incoming Mail Server 
  • Host Name: mail.yourdomain.com (Replace yourdomain.com with your domain name.)
  • User Name: email@yourdomain.com (Replace email@yourdomain.com with your email address.)
  • Password: Your Email Password
Outgoing Mail Server (SMTP) 
  • Host Name: mail.yourdomain.com (Replace yourdomain.com with your domain name.)
  • User Name: email@yourdomain.com (Replace email@yourdomain.com with your email address.)
  • Password: Your Email Password
8. Tap Next to save the entered information, then wait for the iPhone to verify your account information.

During the process, you may be prompted with the following message:

Cannot Connect Using SSL - CLICK: YES

9. If you are prompted with this message, click: Yes.
 
10. Wait for the account setup process to be complete.

Upon successful completion, you will be taken back to the Mail screen and your account will now be listed within the email account panel. We recommend that you try both sending and receiving email from your iPhone/iPad to two separate email addresses - one external and one internal to your organization to verify the account was set up properly.
 
contact insyte

Please contact the INSYTE support team now if you have any questions or issues while peforming any operations outlined above.
 
Related help documents:
How to setup an email account in Microsoft Outlook: Email Setup Instructions for Microsoft Outlook 2016


 
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