I have always found INSYTE to be approachable and helpful no matter how big or small my technology issues may be. INSYTE has always encouraged me to pick up the phone and ask questions before I get stuck spinning my wheels on a technology issue. Their customer service and tech-side manner are top-notch.
We recently worked with INSYTE to redesign our website, something we were eager to do but admittedly a bit intimidated by the process. Once we got underway on the redesign process, we were pleased with how easy and painless INSYTE made the whole process. Amanda first listened intently to the reasons we were looking to revamp our website, and made sure she fully understood what was going to be the most important features for our users.
The INSYTE design team really took our company's values and brought them to life on our website! We were thrilled with the outcome and our users are too. Amanda made the whole process easy and even kept us accountable to the project deadlines so that we could deliver the new website in a timely manner to our users.
Additionally, we also utilize the VOIP phone services that INSYTE offers. When we first were interested in the service, Mike came out to our offices and performed a site survey to be sure that our level of internet service would be enough to service the phones. He made sure that we had the infrastructure in place to be able to receive crisp, quality phone calls from our members.
After he had deemed our setup appropriate for the phone lines, he was an integral part of the networking process to get the phones set up correctly. We love how easy it is to transfer calls between one another, hold conference calls, flip a phone call from our office phones to our mobile phones, and we even love to utilize the HUD features to chat one another.
We have been with INSYTE for many years receiving their services. We love that they are real, local people that can take the "tech talk" and put it into English for the rest of us! Furthermore, the INSYTE team are active Chamber members - so we get to see them outside the office too!
- Jaclyn Ringstmeier, Greater Medina Chamber of Commerce